Warranty & Returns

      Quality is our top priority. We take great pride in producing and delivering only the best products to our customers. However, we understand that sometimes things can go wrong in the production process. That’s why we offer a comprehensive warranty on all of our products. If for any reason you experience an issue with your purchase, we’ll take care of it. Our team of experts will repair, replace, or refund your product so you can get back to enjoying the quality you expect from us.

      Click here to make a warranty claim

      Warranty

      We offer a comprehensive limited lifetime warranty on several of our office seating brands, as well as a 10-year limited warranty on many OSP Furniture products and a 3-year warranty on many of our upholstered fabrics. We want to solve any issue regarding the purchase of an Office Star Product, therefore please carefully review each of our brand’s specific warranty coverage. Please see below for a comprehensive review of each our brand’s warranties in more detail, to see how your purchase may be covered.

      All warranties are limited to the original purchaser for normal usage, within the normal scope of determined environment. This warranty will not cover labor, freight or damage from misuse, abuse, negligence, alteration, assembly, installation, attachments, accident, vandalism, acts of nature or any other event beyond the control of Office Star Products.

      Cosmetic damage that may result from normal use. Liability for incidental or consequential damage is excluded. The user assumes all risk of injury resulting from use of this product. When usage is more than 40-hours per week, a five-year warranty applies to all parts, except fabric and glass, which remain three-year warranty. This warranty applies only to products purchased through an authorized Office Star® Products dealer and products sold within the United States of America and the Commonwealth of Canada. This warranty does not apply to products used for rental purposes. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. It is the customer’s responsibility to prepay freight on any components returned to the factory. Return freight on components covered by warranty will be paid by Office Star Products.

      INSPECT ON ARRIVAL This product has been inspected and packaged with durable internal packing and external corrugated. Responsibility for safe delivery was assumed by the carrier at time of shipment. CLAIMS FOR LOSS OR DAMAGE TO THE CONTENTS SHOULD THEREFORE BE MADE UPON THE CARRIER AS BELOW.

      QUANTITY OF PIECES Check quantity of pallets/cartons received versus freight bill. Sign only for items received. NOTE ANY DISCREPANCIES ON THE FREIGHT BILL AND REQUEST A CLAIM FORM FROM THE CARRIER IMMEDIATELY.

      VISIBLE DAMAGE Any external evidence of damage MUST BE NOTED ON THE FREIGHT BILL OF LADING AND SIGNED BY THE TRUCK DRIVER. Failure to adequately describe external damage may result in carrier’s refusal to honor a damage claim. The form to submit a claim for the damage will be supplied by the carrier.

      CONCEALED DAMAGE OR LOSS Concealed damage or loss is that which becomes apparent only after unpacking the merchandise. The merchandise may be damaged in transit due to rough and/or excessive handling even though carton may not show external damage. OPEN ALL CARTONS ALL MERCHANDISE IMMEDIATELY. If damage is discovered upon unpacking, REPORT THE DAMAGE, IN WRITING, TO THE CARRIER WITHIN 14 DAYS OF THE DELIVERY DATE AND REQUEST AN INSPECTION REPORT. Cartons and all packing must be held for inspection by carrier. Then, file a claim with the carrier as this damage or loss is the responsibility of the carrier.

      Warranty by Brand

      Office Star General chairs are warranted from the date of purchase against failure due to material and workmanship as follows:

      • 2 Years on all non-moving metal parts.
      • 1 Year on component parts including control mechanisms, pneumatic cylinders, wood, plastic parts, base and casters.
      • 1 Year on upholstery fabric and foam against wear and deterioration.
      • We cannot warrant leather against routine scratching and scuffing, as all leather is subject to minor blemishes in use.
      • All warranties are limited to the original purchaser for normal residential usage by persons weighing 200 lbs. or less. 
      • This warranty will not cover labor, freight or damage from misuse, abuse, negligence, alteration, accident, vandalism, rusting, acts of nature or any other event beyond the control of Office Star® Products. 
      • The warranty does not cover cosmetic damage that may result from normal use.
      • Liability for incidental or consequential damages is excluded. 
      • The user assumes all risk of injury resulting from use of this product. 
      • This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

      Office Seating under “ŸGeneral Warranty” are not intended for commercial use (40-hour work week).

      It is the customer’s responsibility to prepay freight on any components returned to the factory. Return freight on components covered by warranty will be paid by Office Star® Products.

      A LIMITED LIFETIME WARRANTY

      Systems Made-To-Order is warranted from the date of purchase, against failure due to material and workmanship as follows:

      • Lifetime warranty on metal, plastic, and wood component parts
      • 5-year warranty on electrical, lighting, laminate worksurfaces, and moving parts
      • 3-year warranty on fabric

      A LIMITED 10-YEAR WARRANTY

      OSP Furniture is warranted from the date of purchase, against failure due to material and workmanship as follows:

      Casegoods

      • 10-year warranty against failure due to materials and workmanship
      • 5-year warranty on Laminate finishes 
      • 3-year warranty on Veneer finishes 

      Ascend II Electric Height Adjustable

      • 5-year warranty against failure due to materials and workmanship
      • 3-year warranty on Single-Motor Base 
      • 3-year warranty on Monitor Arms 

      PHAT Tables Pneumatic Height Adjustable

      • 3-year warranty against failure due to materials and workmanship
      • 1-year warranty on Desk Risers 
      • 1-year warranty on  Electrical/USB Power Stations (EXPPOW1, TUXPOW1)

      Metal Filing/Pedestals/Storage

      • Limited lifetime warranty against failure due to materials and workmanship

      Office Seating

      • Lifetime on component parts including pneumatic cylinder, control mechanism, base and casters.
      • 3-year warranty on upholstery fabric and foam against wear and deterioration.
      • Leather is not warranted against routine scratching and scuffing, as leather is subject to minor blemishes in use.

      Reception/Lounge Seating, Wood Guest & Active Seating

      • 5-year warranty on structural integrity of frame
      • 3-years on seating wood finishes
      • 3-years on upholstery fabric and foam against wear and deterioration 
      • Leather is not warranted against routine scratching and scuffing, as leather is subject to minor blemishes in use. Minor variations in color, texture and grain are a natural part of leather hides, and therefore, are not covered by this warranty.
      • C.O.M. Fabrics are not warranted by Office Star® Products

       

      Space ® chairs are warranted from the date of purchase against failure due to material and workmanship as follows: 

      • Lifetime on component Parts Including pneumatic cylinder, control mechanism, base and casters
      • 3 Years on upholstery fabric, arm pads and foam against wear and deterioration
      • Leather is not warranted against routine scratching and scuffing, as leather is subject to minor blemishes in use
      • 24/7 Elite chairs (55247SM and 63247SM) are warranted from the date of purchase against failure due to material and workmanship as follows:
        • 5 Years on component parts including pneumatic cylinder, control mechanism, base and casters.
        • 2 Years on upholstery fabric and foam against wear and deterioration.
      • All warranties are limited to the original purchaser for normal commercial usage defined as a standard forty-hour work week by persons weighing 275 lbs. or less. The 63-11A653R, 63-11A653RHM, 63-37A773HM, 63-E37A773HL, 75-7A773, 75-37A773, 75-47A773 and 75-77A753 are for persons weighing 400 lbs. or less, the 818 & select 829’s with self-adjusting mechanism are 300 lbs. or less and the 15-37A720D is 325 lbs. or less. 
      • This warranty will not cover labor, freight or damage from misuse, abuse, negligence, alteration, accident, vandalism, rusting, acts of nature or any other event beyond the control of Office Star® Products.
      • The warranty does not cover cosmetic damage that may result from normal use. Liability for incidental or consequential damages is excluded. 
      • The user assumes all risk of injury resulting from use of this product. 
      • When usage is more than 40 hours per week, a five-year warranty on all parts applies. 
      • This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

      All Space chairs meet or exceed ANSI BIFMA standards.

        *** It is the customer’s responsibility to prepay freight on any components returned to the factory. ***

                 Return freight on components covered by warranty will be paid by Office Star Products.

      PRO•LINE II® LIFETIME LIMITED WARRANTY

      Proline II® chairs are warranted from the date of purchase against failure due to material and workmanship as follows:

      • Lifetime warranty on component parts including pneumatic cylinder, control mechanism, base, and casters.
      • 3-year warranty on upholstery fabric and foam against wear and deterioration.
      • Leather is not warranted against routine scratching and scuffing, as leather is subject to minor blemishes in use.
      • 24/7 Elite chairs (54666) are warranted from the date of purchase against failure due to material and workmanship as follows:
        • 5 Years on component parts including pneumatic cylinder, control mechanism, base and casters.
        • 2 Years on upholstery fabric and foam against wear and deterioration.

      Proline II® Desks are warranted from the date of purchase against failure due to material and workmanship as follows:

      • 5-year warranty on Prado Collection 
      • 1 year warranty on Prado Power/USB Stations (PRDPOW1) 
      • 3-year warranty on  Horizon Desking 
      • 3-year warranty on Height Adjustable Tables (HAT) and PHT Tables 
      • 1-year warranty on Height Adjustable Manual Desk Riser (PRD3529) 
      • Grain, color and finishes variation of grain and color are natural, inherent characteristics of wood, a living material. This variation is part of the beauty of real wood and anticipated in wood veneer furnishings. Therefore, Pro•Line II®  furniture is not warranted to match in grain or color or texture. It is a natural phenomenon for wood grain to change in color as it ages, and wood finishes are not warranted for colorfastness.
      • All warranties are limited to the original purchaser for normal commercial usage defined as a standard forty-hour work week by persons weighing 275 lbs. or less. The 54666 is for persons weighing 300 lbs. or less. The 39200, 81308, 69220C, 69226-EC3 and 69227-3M are for persons weighing 400 lbs. or less. 
      • This warranty will not cover labor, freight or damage from misuse, abuse, negligence, alteration, accident, vandalism, rusting, acts of nature or any other event beyond the control of Office Star® Products.
      • The warranty does not cover cosmetic damage that may result from normal use.
      • Liability for incidental or consequential damages is excluded. 
      • The user assumes all risk of injury resulting from use of this product. 
      • When usage is more than 40 hours per week, a five-year warranty on all parts applies. 
      • This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

      All Proline II® chairs meet or exceed ANSI BIFMA standards.

       

      WORK SMART® 15-year LIMITED WARRANTY

      Work Smart® Chairs:

      Are warranted from the date of purchase against failure due to material and workmanship as follows:

      • 15 Years on all non-moving metal parts.
      • 5 Years on component parts including control mechanisms, pneumatic cylinders, wood, plastic parts, base and casters.
      • 3 Years on upholstery fabric and foam against wear and deterioration.
      • Leather is not warranted against routine scratching and scuffing, as leather is subject to minor blemishes in use.

      Office Star® Reception Tables:

      Are warranted from the date of purchase against failure due to material and workmanship as follows:

      • 5 Years on structural integrity.
      • 3 Years on wood finishes.

      Office Star® Reception Seating: 

      Is warranted from the date of purchase against failure due to material and workmanship as follows:

      • 5 Years on Structural integrity of frame.
      • 3 Years on wood finishes.
      • 1 Year on upholstery fabric and foam against wear and deterioration.
      • Leather is not warranted against scratching and scuffing, as leather is subject to minor blemishes in use. Minor variations in color, texture and grain are a natural part of leather hides, and therefore are not covered by this warranty.

      Breakroom Collection:

      • Are warranted from the date of purchase against failure due to material and workmanship as follows:
      • 15 Years on all non-moving metal parts.
      • Designed for indoor use only
      • All warranties are limited to the original purchaser for normal commercial usage defined as a standard forty-hour work week by persons weighing 275 lbs. or less. The BC9601 is for persons weighing 300 lbs. or less. The BC9602 is for persons weighing 400 lbs. or less. The BC9603 is for persons weighing 500 lbs. or less. EX1098, EC1283C & ECH12801 are for persons weighing 350 lbs. or less.
      • This warranty will not cover labor, freight or damage from misuse, abuse, negligence, alteration, accident, vandalism, rusting, acts of nature or any other event beyond the control of Office Star® Products.
      • The warranty does not cover cosmetic damage that may result from normal use.
      • Liability for incidental or consequential damages is excluded. The user assumes all risk of injury resulting from use of this product.
      • When usage is more than 40-hours per week, a two-year warranty on all parts applies.
      • This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

      All Work Smart® chairs are built to meet or exceed ANSI BIFMA standards.


      MULTI PURPOSE TABLE AND CHAIR LIMITED WARRANTY

      Office Star® Products warrants, to the original purchaser, all “Work Smart Series Multi-Purpose Tables and Chairs” to be free from defects in material and workmanship for a period of ten years. 

      • This warranty will not cover labor, freight or damage from misuse, abuse, negligence, alteration, accident, vandalism, rusting, acts of nature or any other event beyond the control of Office Star® Products.
      • This warranty does not cover cosmetic damage that may result from normal use.
      • Liability for incidental or consequential damages is excluded.
      • The user assumes all risk of injury resulting from use of this product.
      • All Table Warranties are limited to 350 lbs. of distributed weight over the entire tabletop surface.
      • All chair warranties are limited to normal usage by persons weighing 200 lbs. or less.
      • This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

      OSP HOME FURNISHINGS® LIMITED WARRANTY

      OSP Home Furnishings® warrants, to the original purchaser its products to be free from defects in material and workmanship for a period of one year. Defects and damage from misuse, abuse, negligence, alteration, accident, vandalism, rusting, acts of nature or any other event beyond the control of OSP Home Furnishings® is not covered. The warranty does not cover cosmetic damage that may result from normal use. Liability for incidental or consequential damages is excluded. The user assumes all risk of injury resulting from use of this product. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

      *All warranties are limited to the original purchaser for normal Residential usage by persons weighing 200 lbs. or less. This warranty will not cover labor, freight or damage from misuse, abuse, negligence, alteration, accident, vandalism, rusting, acts of nature or any other event beyond the control of Office Star® Products. The warranty does not cover cosmetic damage that may result from normal use. Liability for incidental or consequential damages is excluded. The user assumes all risk of injury resulting from use of this product. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

      Our quality standards are among the highest in the industry. Sometimes, no matter how hard we try, there are times when parts are damaged or missing. Our Parts Department will do everything possible to promptly remedy the problem. Contact us via e-mail parts.department@officestar.net, by Fax 1-909- 930-5629, or toll-free parts number 1-800-950-7262, Monday through Friday 8:00 a.m. - 3:30 p.m. Pacific Time.

      To make a warranty claim, contact Parts Department. Provide model number, proof of purchase, description of the problem and obtain return authorization. At its option OSP Home Furnishings® will:

      • Supply compatible components of current manufacture.
      • Repair the customer’s component. The customer must prepay freight on any components returned to the factory. Return freight on components still under warranty will be paid by OSP Home Furnishings®

      SEATING / TABLE COMMERCIAL WARRANTY

      All warranties are limited to the original purchaser for normal commercial usage defined as a standard forty-hour work week by persons weighing 250lbs. or less. This warranty will not cover labor, freight or damage from misuse, abuse, negligence, alteration, accident, vandalism, rusting, acts of nature or any other event beyond the control of Office Star® Products. The warranty does not cover cosmetic damage that may result from normal use. Liability for incidental or consequential damages is excluded. The user assumes all risk of injury resulting from use of this product. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

      Office Star® Reception Seating is warranted from the date of purchase against failure due to material and workmanship as follows:

      • 5 Years on Structural integrity of frame.
      • 3 Years on wood finishes.
      • 3 Year on upholstery fabric and foam against wear and deterioration.
      • Leather is not warranted against scratching and scuffing, as leather is subject to minor blemishes in use. Minor variations in color, texture and grain are a natural part of leather hides, and therefore are not covered by this warranty.

      Office Star® Reception Tables are warranted from the date of purchase against failure due to material and workmanship as follows:

      • 5 Years on Structural integrity.
      • 3 Years on wood finishes.

      Returns

      If you already have an account, click here to create a new return or see the status of existing requests.

      If you have purchased one of our products from a physical or online retail store, we recommend that you initiate the return process with the store directly, as they may have specific return policies that apply to your purchase. Please note, that we are unable to process returns for products purchased either through a retail store or online platform.

      We sincerely hope you love your purchase and that it exceeds your expectations. Please inspect your order upon delivery. If you find an issue, please email our customer service team within three days of receiving your order. If you receive a damaged, defective, or incorrect item, we’ll take care of it right away.

      We offer returns on items you have purchased from Office Star Products if returned within 30 days from the date you received your order. A 10% restocking fee will be applied if your returned order totals more than $1,000.

      Returns of custom (C.O.M) or special ordered products, are subject to a 10% restocking fee and must be initiated within 30 days of receipt of product.

      A 30% restocking fee will be applied to all product returns after 30 days.

      We reserve the right to charge an additional restocking fee if returns arrive damaged or not in original packaging.

      Discontinued items and items marked as “Phaseout” are not eligible for return.

      Returned items must be packaged in the original packaging.

      To initiate a return, fill out the details on our Return Request form.

      After initiating a return, a customer service agent will send a follow up email with shipping instructions and information. Shipping and handling fees for returns not in original packaging, or requiring across the threshold entry by the carrier, will be deducted from the refund amount.

      Items will be replaced only if you received the wrong item or if the item arrived defective or damaged. To initiate a replacement, fill out the details on our Return Request form.

      Exchanges for a different product or style will be processed as two separate transactions. We’ll issue a credit for your returned item to your account. A new order should be made for the desired item. We’re unable to apply credit from your return towards a new purchase.

      Orders that have not yet shipped or are on backorder may be cancelled. In-stock items usually ship within 24-72 hours after an order has been accepted. Once an item has shipped, the order cannot be cancelled. Custom and special-order items cannot be cancelled.

      Your refund credit will be processed up to five business days after your returned item has been received.

      Once processed, you’ll receive an email confirming that a credit has been applied to your account.

      Shipping fees for minimum freight charges, liftgate delivery, and redelivery are non-refundable.

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